Telegram FAQs

We are moving to Telegram because it offers enhanced features that better suit our community's needs, including larger group capacities, better privacy controls, more comprehensive file sharing options, and robust digital integrations.

Download the Telegram app from the App Store or Google Play Store. Once installed, open the app, and sign up using your mobile phone number. Follow the prompts to set up your account.

No, previous conversations on WhatsApp will not be transferred.

For existing users: If you have provided us your Telegram handle or phone number, you will be added by our REACH admins. If you have not been added yet, please text us on WhatsApp at 9710 5061.

Yes, Telegram allows you to use the same account on multiple devices simultaneously, including your smartphone, tablet, and computer.

The WhatsApp group will remain dormant for a brief transitional period to ensure everyone moves smoothly to Telegram. After this period, the WhatsApp group will be archived.

Yes, Telegram is known for its strong security features. It offers end-to-end encryption for voice and video calls, as well as for 'secret' chats. However, regular chats use client-server/server-client encryption and are stored securely on Telegram’s servers.

Most of the features will be available, and you will also gain access to new features such as polls, quizzes, larger group chats, and channels for broadcasting messages.

Please report any inappropriate or suspicious activity immediately to REACH administrators. It is crucial to maintain a secure and respectful environment where all members feel safe.

New users will have to register to join the chats on REACH’s website.

Your feedback will be shared with the relevant ministries and agencies.

REACH (reaching everyone for active citizenry @ home) is the lead agency in facilitating Whole-of-Government efforts to engage and connect with citizens on national and social issues.

Read more about REACH.

Yes, REACH regularly conducts public consultations where you can share your views on proposed policies or changes. Information about upcoming consultations is available on the REACH website, and you can participate by submitting your feedback online through the feedback channels provided in the public consultation.

Yes, besides online platforms, REACH organizes face-to-face engagement sessions such as dialogues and roving feedback booths called Listening Points. These sessions provide opportunities for direct interaction with government representatives.

REACH adheres to strict data protection laws to ensure the confidentiality and security of personal information provided by individuals. Feedback can also be submitted anonymously if preferred.

You can subscribe to the REACH e-newsletter, follow REACH on social media, or regularly visit their website to stay informed about new initiatives, upcoming events, and ways to engage.